Mirador Software Group

Cloud Operations Lead

Job Summary

This is an opportunity for a self-starter to create the Cloud Operations function, prioritizing operational resilience, reliability of service, and data security, for a US/European Business Management Software Vendor, and build the team that will manage the platform supporting ERP customers operating across verticals. 


Main Responsibilities

Leadership Role:

  • Control the cloud service design, roadmap and delivery
  • Enhance customer experience for cloud customers
  • Resolve critical issues in production
  • Lead and motivate every member in the department and outside
  • Advise and enhance process-based improvements with the help of coordinators

Technical Role:

  • Work with product engineers and design team to maintain operationally resilient and secure cloud environments with lowest cost of ownership
  • Develop automation for cloud for reliable and continuous delivery
  • Manage operations in all public and private cloud environments
  • Incident Management and support
  • Logging, monitoring and event management
  • Overall, Health management of all environments
  • Be available on-call US/UK hours as part of team maintaining SaaS availability 24×7

Management Role:

  • Capacity Management
  • Change Management
  • Organization and People Management
  • Hire and train high performing team
  • Develop succession plan and delegate and elevate
  • Ensure that the departmental goals and scorecard metrics are met
  • Effectively communicate and establish department goals

Required Knowledge & Experience

  • 8+ years of progressive experience in IT design and implementation of various technology and operations
  • 5+ years in designing/ managing/ leading cloud-based environments supporting IaaS and SaaS serving users preferably within an IT Services organisation
  • Strong expertise in managing cloud-based infrastructure
  • Experience in troubleshooting HW, OS and App related issues
  • Public Cloud knowledge: AWS, Azure or SoftLayer, GCP
  • Experience of security management would be good to have
  • Expert knowledge of Linux or Unix based system administration
  • Good knowledge of computing, storing and of network architecture
  • Deployment & Configuration management: Puppet, Chef, Salt or Ansible
  • Scripting Language: Shell, Python, PHP, Go or Perl
  • Log Management: Elasticsearch, Syslog or Logstash
  • Monitoring: Graphite, Nagios or Ganglia

Apply

Mirador Software Group is a family-owned group of specialized, midmarket ERP software application companies. In contrast to other types of investors and operators, Mirador takes a “never-sell,” long-term approach to growth and value creation so that its businesses may serve customers and employees indefinitely.

Joining Mirador means you’ll have the opportunity to experience transformational professional growth in one of the largest and most steadily growing markets in the technology sector. As our dynamic growth strategy continuously evolves, you’ll also have the chance to regularly tackle new challenges and try on new hats—all while being supported by a team-oriented culture of trust, education, and mentorship. And within our long-cycle ownership model, you can find a permanent home for your career and a continuous source of joy from making meaningful impacts on colleagues, customers, communities, and economies.