Job Summary

This is an opportunity for a self-starter to create the Cloud Operations function, prioritizing operational resilience, reliability of service, and data security, for a US/European Business Management Software Vendor, and build the team that will manage the platform supporting ERP customers operating across verticals. 

Main Responsibilities

Leadership Role:

• Control the cloud service design, roadmap and delivery
• Enhance customer experience for cloud customers
• Resolve critical issues in production
• Lead and motivate every member in the department and outside
• Advise and enhance process-based improvements with the help of coordinators

Technical Role:

• Work with product engineers and design team to maintain operationally resilient and secure cloud environments with lowest cost of ownership
• Develop automation for cloud for reliable and continuous delivery
• Manage operations in all public and private cloud environments
• Incident Management and support
• Logging, monitoring and event management
• Overall, Health management of all environments
• Be available on-call US/UK hours as part of team maintaining SaaS availability 24×7

Management Role:

• Capacity Management

• Change Management
• Organization and People Management
• Hire and train high performing team
• Develop succession plan and delegate and elevate
• Ensure that the departmental goals and scorecard metrics are met
• Effectively communicate and establish department goals

Required Knowledge & Experience

• 8+ years of progressive experience in IT design and implementation of various technology and operations

• 5+ years in designing/ managing/ leading cloud-based environments supporting IaaS and SaaS serving users preferably within an IT Services organisation
• Strong expertise in managing cloud-based infrastructure
• Experience in troubleshooting HW, OS and App related issues
• Public Cloud knowledge: AWS, Azure or SoftLayer, GCP
• Experience of security management would be good to have
• Expert knowledge of Linux or Unix based system administration
• Good knowledge of computing, storing and of network architecture
• Deployment & Configuration management: Puppet, Chef, Salt or Ansible
• Scripting Language: Shell, Python, PHP, Go or Perl
• Log Management: Elasticsearch, Syslog or Logstash
• Monitoring: Graphite, Nagios or Ganglia